Servicing
Basic Inspection
'Ere mate, have a look at my bike'
Our free bike check and advice
FreeNew Bike Build / Setup
'There's this funny noise'
- Full inspection and safety assessment of frame, components and wheels
- Gears and brakes tuned
- All bolts checked and torqued
- Suspension checked and inflated if applicable
- Tyres checked and inflated to specification
£59Full Service
'I was just riding along'
- Full inspection and safety assessment of frame, components and wheels
- Drivetrain (chain, cassette, chainset and derailleur) removed, cleaned, checked, re-lubricated
- Any drivetrain parts changed if needed
- Gears and brakes tuned
- New brake pads fitted if necessary
- All bolts checked and torqued
- Headset and Bottom bracked checked
- Suspension checked and inflated if applicable
- Tyres checked and inflated to specification
£99Full Strip Down and Prep
'I'm gonna take this on holiday'
As included in our Full Service plus:
- Frame stripped, cleaned and prepared where needed. (Does not include full suspension linkage)
- Headset replaced or serviced
- Tyre sealant top-up
- Wheels trued and tensioned
- Hubs checked and adjusted if necessary
- Bottom bracket replaced or serviced
- Cables (inner and outer replacement if necessary)
£179Note: All E-bikes incur an additional £25 diagnostic and firmware update fee, service prices are labour only, any parts needed will be an additional cost. Our hourly labour charge is £60 P/H when work falls outside of categories.
** E-bikes must be legally classed as bicycles, limited to 15.5mph and meet all other EAPC requirements as per UK law. **
Individual Pricing
- Puncture repair £15
- Tyre Recycling £1.50
- Hub gear puncture repair From £25
- Tyre fit £15
- Tubeless setup £25 per wheel
- Gear indexing From £13.50
- Bar tape £25
- Wheel truing From £20
- Spoke replacement (1-5) £28 plus spokes
- Suspension Fork Lower Leg service £45
- Shock air can service £35
- Tube recycling free
- Brake tune/pad fit£15 per brake
- Brake bleeding Shimano £25, other brands £30 per brake
- Headset Fitting £30
- Wheel build £65 per wheel
- Hub service From £30 per hub
- Bottom bracket fitting £30
- Accessory/component fitting (locks, lights, stands, racks, child seats) From £10
- Full length mudguard fit £50
- Fork fit From £30 (free if bought from us)
- Written quotes £30
- Warranty processing from other retailers From £50
All prices are labour only.
Please bring your bike in clean, a cleaning charge will apply if necessary.
* All prices are labour only
* Our frame inspections check for cracks or damage visible to the eye, whilst this gives us an indication of the condition of your product, it does not allow us to guarantee the stuctural integrity of it.
* £3 minimum will be charged per service for workshop sundries such as cleaning fluids, degreaser, greases and lubricants.
Please bring your bike to us clean, a cleaning charge will apply if necessary.
Workshop T’s and C’s:
Service levels are as described on our website and are labour only, parts and accessories are charged in addition to labour. Any additional work needed will be quoted on top of service packages, for example brake bleeds or tyre fitting. Some bikes / jobs fall outside of our service packages and will be quoted based on an hourly labour rate of £65 per hour, or as per the individual job pricing as seen on our website.
Frame and parts condition. We access Visible damage only. This is not a guarantee of structural integrity of your product or bicycle.We will not be liable for any damage to your bike which is caused as a direct result of structural defects or weaknesses. Structural integrity of your parts and frame, and any issues with these are to be dealt with by the manufacturer.
Our Process: We offer a shop floor quote free of charge at any point, which will be a ballpark figure of the job in hand. Once the job is booked in, this initial quote can fluctuate as we strip down and further diagnose and investigate the bicycle. This is when we have started work on your bicycle and is chargeable time. A detailed price will be formulated, based on the best parts pricing & availability at the time. This is then communicated to our customers and an instruction to complete work will be needed in order for us to proceed with your job. Should customers decide not to go ahead at this point, then a £30 fee will be payable for our time striping and further investigating your bicycle, finding parts and formulating an accurate quotation.
Once we have been given the go ahead on the above price, this still has potential to change should we discover any other work needed during the process of working on your bicycle. For example if anything should break or is seized upon removal. Seized parts take extra time to remove and therefore an additional labour charge will be required. We are not liable for any parts that break and fail upon removal, as these may well have been damaged or incorrectly fitted prior to us working on the bike.
Parts bought elsewhere will incur an additional fitting fee, like a corkage fee in a restaurant! There are many counterfeit parts on the online marketplace that are structurally unsafe so we recommend parts are purchased through a trusted supplier such as ourselves.
Electric bicycles must comply with EAPC regulations, we do not work on bicycles converted to e-bikes or on brands of e-bike that are not known to us and serviceable by us. We reserve the right not to work on any e-bike or bicycle.
Bikes leaving us in fully road worthy and safe condition: Any bike we work on must leave in fully safe and roadworthy condition. For example if you would like us to fix a puncture, we can if the rest of the bike is safe. We may refuse to work on your bike or recommend more work is needed to reach a safe and roadworthy condition. We will not be able to carry out a stand alone job on a bicycle if other safety issues are identified, we will notify customer of this prior to commencing work and continue or not accordingly.
Payment method. No credit or loan services available for service work. Payment in full on collection only. We may require a deposit for large parts orders.
In most cases we return your bike after fixing it within 3 days, however in some cases there could be delays due to parts availability, high customer demand or any other valid reasons.
Dates for supply of the Products and/or performance of the Services are estimates and whilst We will always try to meet those dates We will not be liable for any minor delays or failures. In particular, We will not be liable for any delays caused by circumstances beyond Our reasonable control, including but not limited to, adverse weather conditions, staff illness or a general market shortage of particular Products.